What Users Really Think About Booking.com: Hotels & Travel

Frequent booking errors and cancellations

"My reservation was canceled a few hours before I was set to arrive. (Booking.com: Hotels & Travel)"

"Zero star DO NOT BOOK ! SCAM. (Booking.com: Hotels & Travel)"

Beware of third party vendors who Booking.com does business with. I came to a different country to find out the resort never received confirmation from the vendor or booking.com regarding my stay. A complete horror being in another country with no reservation. I tried contacting booking with little ...

Customer service is a third-party that has no power long cues (over an hour) and I’ve been trying to change a flight for a week now I wasted over 10 hours waiting in chat chatting/text with their agents.

Booking has left me stranded and without resolve with some concerns twice now. The difference between private rentals on booking vs Airbnb is that Airbnb has rules hosts must obey. Booking just “reaches out” to the host and if the host disagrees with you, the tenant, they get their way. My rental ha...

Zero customer service

A day before the trip, Booking.Com sent me a notice saying that Marriott Bonvoy in battery Park is no longer part of their company. They never found me other accommodations and never refunded my money, even after a complaint to the Better Business Bureau I will never use Booking.Com again

Do not book through booking they will take your money & have you looking confused at the airport !!!! I booked a flight Feb 12 a day prior to my departure which is Feb 13 & when I arrived at the airport they didn’t have anything regarding my flight. So I called booking could not get them on the phon...

Horrible app wasted money I needed for spring break refund hits in 7 days just watch out for that

Do not use booking.com if you ever plan to contact anyone. Worst customer service I’ve seen in years! They are rude, hang up on you, disconnected online chats. Zero help and a waste of time and money!