What Users Really Think About Agoda: Cheap Flights & Hotels

the app is mostly flashy "discounts" while at the same time i get much better deals on the same properties on booking. without the flashy "discount" popups. useless

Every time i update this app the hotel prices increases and it’s being done by Agoda not the Hotel!

I tried to make a booking in Thailand. I made it to the location after I spent $200 and there was no one to check me in. I waited for over an hour and still no one could help me and then Agoda refused to refund the stay.

Terrible! You might think you're saving a few bucks here, but if an issue arises, it's a complete disaster. Trying to contact customer service is a nightmare - most of them are from India and I can't understand a word they're saying. Countless errors have occurred on my account due to language barri...

DO NOT USE. Charged twice and the company will not refund the 2nd charge

The app itself works, but if you run into any issues with a vendor such as a hotel or vacation rental, expect to be ignored and stuck in an endless AI customer service loop. When we arrived at our reservation in Saigon, the property was clearly unsanitary. There was old food waste in the trash bins...

Website stole $640 for a booking I didn’t make and rejected to do a refund. I identified the fraudulent transaction within 8 minutes and Agoda still didn’t refund.

Not gonna go into the details on how many hotels do not advertise on Agoda and yet Agoda advertise those hotels on their website, with inevitably many mistakes … In my case, The hotel has agreed to pay a partial refund and 2 weeks later Agoda still find excuses such as “ their financial team don’t...