The #1 complaint across almost every app category. This pattern appears across 136 different app categories in our analysis of 156,000+ negative App Store reviews.
Poor customer service
"There is no customer service. You can spend hours trying to do the chat bot but get nowhere."
Poor customer service
"Customer service is non-existent. Very disappointing that I cannot email anyone."
Poor customer service and support
"Customer service is horrible, they hang up on me."
Poor customer service
"The worst customer service. They are always so difficult with attitude every time I need help."
Poor customer service
"Absolutely horrid customer service. Wines ordered were never delivered."
Poor customer support and refund policies
"I canceled my subscription after receiving the email saying I would be charged soon. Despite canceling, my credit card was charged."
Poor customer support
"There is zero customer service. They don’t have any live agents."
Inadequate customer service
"You cannot speak to anyone on the phone to help with this booking. Absolutely terrible (Expedia: Hotels, Flights, Cars)"
Unresponsive or ineffective customer support
"Customer support is absolutely ridiculous bad. Almost impossible to reach actual human."
Poor customer service and support
"Customer service is basically non existent."
Poor customer service and refund issues
"It's always AI and hard to get to a human agent."
Poor customer service
"Customer support is a joke. Box hasn’t arrived still charged and customer support does not return calls."
Poor customer service and refund policy
"They refused to issue a refund even though it was requested on the day I got charged."
Poor customer service and lack of support
"Their customer service is trash and I feel like my only next step is to reach out to a lawyer to get my money."
Poor customer service
"Poor customer service. I reached out to the app support and have heard nothing."
Poor customer service and support
"Worst customer service ever. They have scammed me out of 1,200 dollars and their customer service won’t help me withdraw money."
Poor customer support
"Customer service is terrible. They will not email you back."
Each report includes complete complaint analysis, missing features, pricing intelligence, and actionable build recommendations.
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