Poor customer support (High severity, 48% frequency)
"There is zero customer service. They don’t have any live agents."
Opportunity Score: 75/100 | 1022 reviews analyzed
Through the analysis of 1022 negative reviews in the CRM app category on iOS, significant patterns of dissatisfaction have emerged. The most prominent complaint is poor customer support, affecting 48% of the reviews, particularly highlighted in apps like Quo (formerly OpenPhone). Issues with app functionality, especially related to syncing and login, are noted in 37% of reviews, with users expressing frustration over constant logouts and unreliable data synchronization. Users frequently mention pricing concerns, with 28% of reviews criticizing hidden fees and unsatisfactory refund policies. The clearest opportunity lies in improving customer support and transparency in pricing, as users show a willingness to pay for reliable service with clear terms.
"There is zero customer service. They don’t have any live agents."
"Limited functionality and doesn’t sync well with the cloud."
"Hidden charges and they charge you double."
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