We analyzed 692 negative reviews from the top 5 Wine apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
54% of negative reviews mention this issue.
"Absolutely horrid customer service. Wines ordered were never delivered."
"No customer support. None."
48% of negative reviews mention this issue.
"Ads ruin the experience. Looking for a new solution."
"This app is so overrun with ads I genuinely cannot tell what is part of the app and what isn’t."
31% of negative reviews mention this issue.
"Vivino never delivered my $1K order!!!"
"Order got delayed and wrongly charged shipping fees."
29% of negative reviews mention this issue.
"No way to cancel subscription. I am going to call my credit card company as this is a rip off."
"Cannot delete my account!"
27% of negative reviews mention this issue.
"Keeps crashing."
"The app freezes after adding a wine."
25% of negative reviews mention this issue.
"They claimed free shipping with a premium subscription but when I put wine into the cart the shipping costs were $55.00."
"False discounts."
Design and usability issues driving negative reviews.
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