We analyzed 1,022 negative reviews from the top 5 Crm apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
48% of negative reviews mention this issue.
"There is zero customer service. They don’t have any live agents."
"Horrible Customer Service. Extremely difficult to reach customer support."
37% of negative reviews mention this issue.
"Limited functionality and doesn’t sync well with the cloud."
"App keeps crashing and signing out."
28% of negative reviews mention this issue.
"Hidden charges and they charge you double."
"Deceptive Subscription Charges. They will turn your trial into a full subscription."
22% of negative reviews mention this issue.
"Constant spam calls. Unacceptable for a paid service."
"Horrible call quality. Calls drop frequently."
19% of negative reviews mention this issue.
"App is not intuitive and requires too many clicks."
"Complicated and difficult to use."
16% of negative reviews mention this issue.
"Support takes days to respond."
"Impossible to contact help."
Design and usability issues driving negative reviews.
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