We analyzed 1,106 negative reviews from the top 5 Symptom Checker apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
47% of negative reviews mention this issue.
"I signed up for the app given the indication that there was a 7 day free trial. Then I was immediately charged $29.99."
"Said it was free it wasn’t what I was trying to get, uninstalled right away and they had already charged me."
39% of negative reviews mention this issue.
"This app does not work!!! Every time I take the reading my heart rate is always the same."
"I can’t get it to connect with my watch. I emailed the company and it was kicked back."
35% of negative reviews mention this issue.
"Tried contacting customer support and email is not a valid address."
"My messages to their support team have been ignored for close to a week."
30% of negative reviews mention this issue.
"The app does not do what the ads show."
"They advertise as free but charge for even the simplest of things."
28% of negative reviews mention this issue.
"This does not work as described. A waste of money."
"Does not do anything more than the Health app on your phone."
25% of negative reviews mention this issue.
"Not accurate when I’m happy it says I’m stressed."
"The app doesn’t give very accurate information."
Design and usability issues driving negative reviews.
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