We analyzed 930 negative reviews from the top 5 Password Manager apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
58% of negative reviews mention this issue.
"No customer service. No support when needed."
"If you can't login, you won't get support."
47% of negative reviews mention this issue.
"Locked out of my account with no way to recover!"
"Cannot log in or talk to someone."
43% of negative reviews mention this issue.
"Price jumped from $15 to $40!"
"They charge you a month in advance, no refund!"
36% of negative reviews mention this issue.
"Lost years of passwords after update."
"All my data is gone after upgrading."
29% of negative reviews mention this issue.
"Navigation is confusing and not intuitive."
"Interface is clunky and hard to use."
26% of negative reviews mention this issue.
"Doesn't sync across devices."
"Syncing is unreliable."
Design and usability issues driving negative reviews.
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