We analyzed 67 negative reviews from the top 5 Vaccination Notes apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
22% of negative reviews mention this issue.
"Downloaded the app. Tried to register. Never got an OTP via SMS. No alternative. Doesn't work"
"Lambat tunggu OTP, expired before u received the sms."
18% of negative reviews mention this issue.
"This stupid app is always freezing."
"Keeps freezing. Have to delete and download again."
15% of negative reviews mention this issue.
"HELPDESK is rubbish and MySejahtera Admin is no help! Despite of numerous emails to them reminders after reminders my problem still unsolved after 1.5months."
"I have send in 3 messages on the following date 5th, 18th and 30th May to only received a reply to my email by computer acknowledging receiving my request for help BUT THERE IS NO FURTHER ACTION TO I"
13% of negative reviews mention this issue.
"Doesn't log you out of old locations when you log into new ones. This means you can be logged into places days after leaving them"
"After updating and enable MySj Trace,the app doesn't allow for me to checkout even though it states to go into history to do but there's no option or button to checkout…👎🏻"
12% of negative reviews mention this issue.
"We are flying this month to Malaysia and staying for 3 Days, when we put our information, Vaccine, Flights and etc. it keeps changing to a wrong detail."
"I have taken 2 injections and my digital certificate was issued. My ic no was wrongly keyed in. I changed it and my digital certificate was gone."
10% of negative reviews mention this issue.
"I'm sure it's great if you are local but the government requires tourists to use it - it's near impossible to get it to work. It has a ton of bugs and entire sections are not in english."
"I spent an hour filling out different forms on this app, only to press a button and see an error or nothing happen… and this is an entry requirement for visiting Malaysia"
Design and usability issues driving negative reviews.
Users get stuck in endless loops of answering the same questions without progress
"My wife and kids have been trying to register for their vaccination but the app is stuck at the assessment phase. It kept asking the same questions on update registration details, update home address and update pregnancy status."
Users miss vaccinations due to lack of notifications and unclear rescheduling process
"I nearly missed my first vaccination date as received no notice. Lucky I got a phone call on the day."
Users face multiple CAPTCHAs during simple registration process
"I had to complete 5 captchas just during registration. Now that covid restrictions are gone, the requirement for tourists to have to download and register in this buggy app needs to go away."
QR scanner camera preview doesn't display properly on certain iOS versions
"On iOS 15.1, iPhone SE, the app when checking in to scan QR, the preview is not showing up on app. I see the green square but it's overlay upon the app."
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