Vaccination Notes App Market Research Report

Opportunity Score: 72/100 | 67 reviews analyzed

Executive Summary

MySejahtera, Malaysia's government-mandated COVID tracking app, suffers from critical technical failures that frustrate both locals and tourists. With 67% of complaints centered on broken core functionality (registration, login, data persistence), there's a clear opportunity to build a reliable health credential/check-in alternative that actually works when required by authorities.

Top User Complaints

Registration and login failures (High severity, 22% frequency)

"Downloaded the app. Tried to register. Never got an OTP via SMS. No alternative. Doesn't work"

App freezing and crashes (High severity, 18% frequency)

"This stupid app is always freezing."

Non-responsive helpdesk and support (High severity, 15% frequency)

"HELPDESK is rubbish and MySejahtera Admin is no help! Despite of numerous emails to them reminders after reminders my problem still unsolved after 1.5months."

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