Features Users Want Most in Vaccination Notes Apps

"For some reason, the app doesn't work without an internet connection at all. App should work offline cache QR check ins to be sent later when internet is available again."

"Also the app should have a iOS Shortcut action to directly open the QR camera s"

"Integration with Apple Wallet would be a good start, or wigets so that we can scan without having to unlock the phone"

"However for MySejahtera qrcode scan, there's no option to use front"

"It should have an explanation how data was collected so users can understand how, where, and when covid is spreading so they can make a better decision when to get out from their house."

"Map feature is useless. There's no indicator on saying where's the outbreak."

Build a reliable offline-first health credential wallet

Primary complaint is app doesn't work without internet. An offline-first architecture with background sync would solve the #1 user frustration and work in low-connectivity scenarios.

Implement robust OTP delivery with multiple fallback channels

22% of complaints involve registration/login failures due to OTP issues. Multi-channel delivery (SMS, email, authenticator app) with retry logic would eliminate this critical barrier.

Create instant-access QR scanner with iOS widget support

Users want direct access to scanner without navigation. iOS widget + shortcuts integration would reduce friction for the most common use case (check-in).

Build automated check-out with location tracking

Users remain checked into venues for days due to broken check-out. Automatic check-out after configurable time period or distance from venue would prevent this issue.

Design for international users with multi-language and nationality support

10% of complaints from tourists/foreigners unable to use mandatory app. Proper internationalization and non-Malaysian nationality options would capture this underserved segment.