We analyzed 20 negative reviews from the top 5 Unschool Assistant apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
45% of negative reviews mention this issue.
"The teacher always cancels the class in the last minutes (on 12/14 2/1 5 2/8 2/22. 3/7 Total 5classes)"
"The tutor never showed. I was constantly scrambling to get another math tutor"
35% of negative reviews mention this issue.
"When I called them, they kept charging my credit card"
"I called and was promised it was canceled only to get a text at 4:30 am saying they're going to charge m"
25% of negative reviews mention this issue.
"When I tried to cancel the app did not provide a a way to do that"
"I told our learning Partner Danielle to pause the subscripti"
30% of negative reviews mention this issue.
"No follow up from management after several messages. Still waiting to hear from them after several emails, text message requests"
"the staff /learning partners are difficult to talk"
25% of negative reviews mention this issue.
"Scheduling is difficult"
"teachers will just disappear and reschedule how ever they want with out notice"
15% of negative reviews mention this issue.
"The curriculum did not match his work at school which confused him"
"My kids have classes for more than one month but they never focused on what I took the class"
Design and usability issues driving negative reviews.
Technical lag affects learning experience
"Learnt a lot but app lags a lot"
Unprofessional and incompetent staff assigned without quality control
"Such unprofessional and incompetent people are assigned for student assistance that it just made me write this review"
Students and parents left uninformed about cancellations and schedule changes
"When we asked missing classes they did not turn up and always skipped meeting and no one will contact except by taking money"
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