We analyzed 55 negative reviews from the top 5 Rappelling Assistant apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
42% of negative reviews mention this issue.
"they charged me $24 solely for emailing me a boarding pass"
"charged me sixty dollars to make a dinner reservation"
35% of negative reviews mention this issue.
"Two days later turns out they didn't even complete the task"
"they not only provided the incorrect information but charged me almost $30"
25% of negative reviews mention this issue.
"You will be asked to spend another $4.99 for positively everything"
"You need to pay just to use your microphone that's built in"
15% of negative reviews mention this issue.
"Bought 500 XP, confirmed purchase and all set except the app crashes with each purchase attempt. Bank is debited but no XP"
"I paid for XP, app crashed and gave me nothing for my money!"
13% of negative reviews mention this issue.
"Went to speak to it for the first time and it crashes"
"App constantly crashes and is too restricted"
11% of negative reviews mention this issue.
"They didn't inform me how long they were taking until they hit 90 mins"
"Nothing in the description box says anything about paying for this service"
Design and usability issues driving negative reviews.
Users face information overload with lengthy tutorials and crowded home screens that obscure core functionality
"The next screen you're presented with is a tutorial, which runs into several screens. It's a lot of information to try to absorb all at once"
Basic features that users expect to be included require constant additional purchases, creating frustration
"You will be asked to spend another $4.99 for positively everything"
Voice input is unreliable and requires exact phrases rather than natural language
"it was having a hard time hearing my voice. It would I assume get clips of what I'm saying"
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