We analyzed 439 negative reviews from the top 5 Thrift Store apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
35% of negative reviews mention this issue.
"The customer support on the app is ran by AI and you get the same generic AI responses over and over again."
"Horrible app. Customer service is beyond unhelpful, and I would recommend trying any other service."
28% of negative reviews mention this issue.
"Banned within a minute on the app for no reason."
"Account banned for no reason. I made an account and within the next day I was permanently blocked."
25% of negative reviews mention this issue.
"You only keep 11% of the sale and end up losing money to ship it to them."
"This app has the worst customer service I have ever experienced."
20% of negative reviews mention this issue.
"Shipping took almost a month, I tried emailing them about 2 orders and never got a response."
"Shipping costs are ridiculous, $40 for shipping alone."
18% of negative reviews mention this issue.
"Takes way too long to load the app."
"App constantly crashes or stops responding."
15% of negative reviews mention this issue.
"I canceled my 3-day membership and after I deleted it’s wanting to charge me for the year subscription."
"Do not waste your time or money. I canceled my subscription, yet they still charged me $40."
Design and usability issues driving negative reviews.
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