Excessive shipping and handling costs (High severity, 35% frequency)
"Charging you $11.80 to ship out a 8 ounces shirt is un"
Opportunity Score: 72/100 | 336 reviews analyzed
ShopGoodwill's online auction platform suffers from severe technical debt with a clunky, crash-prone app, but the real opportunity lies in addressing predatory shipping costs that often double item prices and slow delivery times of 15-20 days. Users love finding unique thrift items at low starting bids but are frustrated by price gouging through inflated shipping weights, poor customer service with zero accountability for broken/wrong items, and a bidding experience plagued by bots and last-minute crashes.
"Charging you $11.80 to ship out a 8 ounces shirt is un"
"Trying to refresh the page to check how much time is left in an auction and boom freezes so I can't put a bid in"
"The second item came and was a completely different shoe AND four sizes larger than the sho"
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