We analyzed 22 negative reviews from the top 5 Storytelling Guide apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
27% of negative reviews mention this issue.
"This was my favorite app until the update cleared out my library. A lot of the titles don't even come up in a search"
"I was really enjoying the two books I've been listening to but they say they have been removed"
18% of negative reviews mention this issue.
"I was so mad when I got to the last 10 chapters because you can't watch videos to unlock them. The app came out with points where you could read for 30 or 60m and I thought "okay I'll use points for the last 10 chapters". But NO, you can NOT"
"I thought this was a good app until it stopped letting me listen to stories with earned coins"
18% of negative reviews mention this issue.
"I pay for the premium service and my book keeps skipping and lagging. I've tried updating. Uninstalling and reinstalling and nothing works"
"This app has to many errors on their audiobooks for the price it charges. There have been many I've not been able to finish because the chapters won't play!!!!"
23% of negative reviews mention this issue.
"I was just charged $57.22 on something advertised as $24.99"
"Very bummed about the monthly cost. First had the app on my Samsung and switched to apple where the monthly charge is $10 more a month"
9% of negative reviews mention this issue.
"I Dont like that I can find some similar books from other apps but not all of them I wish they had"
"You guys need to get more books on here"
9% of negative reviews mention this issue.
"There is no way to report a problem with any of the titles"
"There is no app support or a way to contact them. Not good"
Design and usability issues driving negative reviews.
Users lose access to books they were reading, cannot find previously saved titles, and rely on random recommendation popups to discover content
"This was my favorite app until the update cleared out my library. A lot of the titles don't even come up in a search and were found via recommendation pop ups"
Users are charged amounts different from advertised prices, experience platform-based price discrimination, and lack visibility into actual costs
"I was just charged $57.22 on something advertised as $24.99"
Users cannot report broken content, receive only automated unhelpful responses, and have no way to contact support
"Sending feedback only gets you a programmed unhelpful answer"
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