We analyzed 1,411 negative reviews from the top 5 Group Chat apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
57% of negative reviews mention this issue.
"The app constantly crashes and is unusable."
"I can't even open the app without it freezing."
43% of negative reviews mention this issue.
"The new update makes it impossible to navigate."
"I hate the new design; it's too cluttered."
34% of negative reviews mention this issue.
"Messages are delayed or don’t send at all."
"I miss important messages because they come hours late."
29% of negative reviews mention this issue.
"Too many fake accounts and bots."
"I keep getting spammed by scam messages."
26% of negative reviews mention this issue.
"The price increase is ridiculous for what we get."
"I can't believe they charge this much for basic features."
19% of negative reviews mention this issue.
"Support is non-existent; they never respond."
"I reached out for help, but got no answer."
Design and usability issues driving negative reviews.
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