Top Problems With Fall Detection Diary Apps in 2026

We analyzed 97 negative reviews from the top 5 Fall Detection Diary apps on the App Store. Here's what users hate most.

97
Reviews Analyzed
10
Issues Found
78/100
Opportunity Score

Top User Complaints

Ranked by frequency — how often each complaint appears in negative reviews.

#1: App crashes on launch after updates

High Severity

15% of negative reviews mention this issue.

"currently i must rate it a one because i purchased the $5 pro upgrade and now it crashes every time i open the app. i can't even use the app anymore because it crashes in 5 seconds or less every time i open the app."
"The latest release that was to end the prompts to upgrade, now means the app won't open at all. It starts to open and immediately closes."

#2: Forced migration to subscription model abandoning lifetime purchasers

High Severity

18% of negative reviews mention this issue.

"Back in 2018 or 2019 I paid for the lifetime use of the app because I loved the app and wanted to use it as my journal forever. Well, in 2024 instead of continuing to improve and update this version, the company decided to launch a Grid Diary 2 and i"
"I just bought the "lifetime" version of this app in December. I had no idea the new version was going to be released requiring a subscription. I would be happy to continue using this one - except that now the app won't even open."

#3: Template customization doesn't persist

High Severity

12% of negative reviews mention this issue.

"I bought this in mistaken belief that I could set up my own grid to collect information on a half dozen subjects of interest to me. Wrong! Any customization I make disappears the next day."
"I was looking forward to using this app. It sounded so good. Being able to change the template and edit it to what suits is just what I wanted. BUT, it doesn't work. You can't pick items from a list, they just keep changing the template."

#4: Data loss and failed cloud sync

High Severity

10% of negative reviews mention this issue.

"I paid for the Pro version of this app based on the description that my journals will be backed up to the cloud. Everytime I logged a journal entry, there were two spinning arrows that seemed to indicate that my data was being backed up. I ended up d"
"Sync is not worth your money. I lost all my data, and customer support has responded with a mere three words in the past three months."

#5: Poor/non-existent customer support

High Severity

14% of negative reviews mention this issue.

"I contacted customer service and have only gotten an automated response so far."
"I've tried reading the support page but haven't found anything that helps. Contacting the developer seems impossible."

#6: Misleading Pro upgrade limitations

Medium Severity

11% of negative reviews mention this issue.

"I have had the pro version of this app for several years. I upgraded so that I would no longer have a limit on the number of photo's I could add. Today I discovered there is a limit. Even in Pro. I can only add 8 more photo's!"
"This is a nice intuitive design with thoughtful prompts to encourage journaling. However it only allows a max of 9 photos - not per day but in total (!) - which I feel really hampers the diary's usefulness."

UX Pain Points

Design and usability issues driving negative reviews.

Poor grammar and confusing prompt questions

Many users found the grid prompts poorly translated or grammatically incorrect, making them confusing and unusable

"The grid concept is super unique. I LOVE the prompts, since one of my biggest problems with keeping a journal is that I never know where to start writing. However, as another reviewer mentioned, the grammar/spelling on the prompts is awful - clearly"

Excessive storage usage

App consumes far more storage than expected given minimal photo usage

"I've been using Grid Diary for almost a year now. I like the simplicity of the design. However, it takes up too much storage. I write 2-3 times a week and I even put my images into a collage so I'm loading not more than 1 image per entry. Right now i"

Face ID authentication fails repeatedly

Face recognition authenticates successfully then immediately fails, creating friction

"Face recognition often authenticates once, then blanks out and does it again after successfully doing it the first time, then says it failed the second time. This is annoying and wastes time."

Line breaks removed in grid view

Recent update removed formatting, mashing lists into single paragraphs

"With the latest update, line breaks are no longer shown in the grid view. It just mashes up all the text into one paragraph. This is a problem for me, since I make a lot of lists."

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