We analyzed 522 negative reviews from the top 5 Step Counter apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
38% of negative reviews mention this issue.
"Steps don't match. Watch complications don’t update."
"The app does not correctly sync steps from Garmin, My Health or Apple Fitness app."
24% of negative reviews mention this issue.
"New! Loud Auto-Play Ads! Ths basic app now fills the ears with annoying slop."
"Horrible experience. Tracking is fine if it would allow you to see everything without an ad popping up constantly."
15% of negative reviews mention this issue.
"I sent them 3 emails for customer support without any reply."
"I tried reaching out to support but can't get help from them because they keep saying my email isn't attached to the account."
12% of negative reviews mention this issue.
"In the last week or so, the app has started randomly freezing and will sit at 0 for everything."
"The app just died. It starts up and then shuts down."
10% of negative reviews mention this issue.
"I’d keep using this app if I could manually add my steps."
"Sync Glitch – No Manual Override Option."
8% of negative reviews mention this issue.
"Keeps asking me to allow it to access all of my Apple health data not just steps. Absolutely no reason it needs that other than data mining."
"Going to pester me about... sharing my location? Wanting to send notifications? Etc?"
Design and usability issues driving negative reviews.
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