We analyzed 1,021 negative reviews from the top 5 Sneaker apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
45% of negative reviews mention this issue.
"Bots always win the shoes before I can even get a chance."
"Every release day the app glitches and people miss out on shoes they could’ve had if the app worked."
39% of negative reviews mention this issue.
"Customer service never responds to emails."
"Terrible customer service, hard to get in touch with anyone."
34% of negative reviews mention this issue.
"Too many hidden fees, the final total is always a surprise."
"Price increases during checkout are frustrating."
28% of negative reviews mention this issue.
"App crashes on release days, can't even checkout."
"The app is always crashing, especially during big releases."
24% of negative reviews mention this issue.
"Shipping takes forever, even with express paid."
"My order was cancelled after waiting days, very disappointing."
19% of negative reviews mention this issue.
"Payment processing errors during checkouts."
"Apple Pay doesn't work on high-demand releases."
Design and usability issues driving negative reviews.
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