We analyzed 1,192 negative reviews from the top 5 Restaurant apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
58% of negative reviews mention this issue.
"Drivers don’t deliver, support doesn’t care"
"Food always late, cold or even soggy"
42% of negative reviews mention this issue.
"Prices are too high"
"Overcharges you for everything"
37% of negative reviews mention this issue.
"Worst customer service"
"Horrible company"
29% of negative reviews mention this issue.
"They refused to give me a refund"
"No refund provided"
17% of negative reviews mention this issue.
"App keeps crashing"
"Terrible App with Bugs"
14% of negative reviews mention this issue.
"Coupons don't work"
"Promo codes are bait and switch"
Design and usability issues driving negative reviews.
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