We analyzed 1,305 negative reviews from the top 5 Sleep Tracker apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
51% of negative reviews mention this issue.
"I downloaded the app thinking it’s free and then got charged $70 after a 'free trial'."
"They auto-charged my account $59.99 without my approval."
43% of negative reviews mention this issue.
"The app says I only slept for 4 hours when I know I slept for 8."
"Pillow shows I was in deep sleep while I was actually awake and moving."
37% of negative reviews mention this issue.
"Reached out to support, but got no response for weeks."
"Their support was super rude and unhelpful."
28% of negative reviews mention this issue.
"The app crashes every time I try to open it."
"Keeps crashing, can’t even get past the home screen."
25% of negative reviews mention this issue.
"Ads pop up every time I open the app, making it unusable."
"Can't get past the paywall without subscribing."
20% of negative reviews mention this issue.
"Why does everything have to be a subscription?"
"Make it a one-time purchase instead of a subscription."
Design and usability issues driving negative reviews.
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