We analyzed 23 negative reviews from the top 5 Recycling Assistant apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
52% of negative reviews mention this issue.
"When I first downloaded this app it was great. But now there's nothing there. I've loaded it on my phone and my iPad but it still doesn't work. There's just a blank screen."
"Terrible app, doesn't load 90% of the time, and when it does load it's extremely slow and constantly crashes."
35% of negative reviews mention this issue.
"It's been forever since I received notices of"
"For a while, the app would give me notifications for which items to put out with garbage and that was great, but anytime I tried to open the app it would never load and no then over a month and it hasn't given me any notifications"
22% of negative reviews mention this issue.
"It keeps telling me network error "this device seems to be disconnected from the network or a website was unavailable. Please connect to a website or retry" My Internet is fine and I have 5G and wifi."
"Sometimes I need to remove the app and reload again on my iPhone. When it does work it is often very slow to open."
17% of negative reviews mention this issue.
"Locks up my iPhone XR. Has happened multiple times."
"Once it finally loads, it freezes my whole phone indefinitely until I do a forced restart."
4% of negative reviews mention this issue.
"I like the app but hate when apps ask "do you like this app? Yes or no" like a grade school crush. Ask me to rate you but don't force me to pick at that moment. Let me pick later or at least when you ask, don't let the "rate me" popup lock up the app"
4% of negative reviews mention this issue.
"In addition to using a slur for the City of Columbus in the name, this application is a privacy nightmare promising to harvest and sell your personal information."
Design and usability issues driving negative reviews.
Users must force-close and reopen the app multiple times (up to a dozen) just to get basic functionality to load
"Very handy app. Helps remind you which week is recycling. Only after opening and closing/resetting the app at least a dozen times just for it to load/open. Frustrating."
Updates frequently break core functionality, leaving users with a non-functional app
"I don't know what the last update to this app did, but when I open the app it's just a blank screen and I click anything. I've tried deleting the app and redownloading it and still nothing."
App redirects residential users to commercial login screens
"Reloaded app but it only takes me to commercial login"
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