We analyzed 23 negative reviews from the top 5 Mountaineering Companion apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
26% of negative reviews mention this issue.
"I'm surrounded by hundreds of miles of trails and within a few hours of National parks and wilderness areas but the map shows no trails anywhere around here"
"Great idea but doesn't have enough trails to be useful to me. Most of the trails I want to do are not on here"
22% of negative reviews mention this issue.
"It does not account for elevation gain!!! Used this app to plan a 7-day trip in the Dolomites. The times for hikes were COMPLETELY WRONG"
"Information on water sources are inaccurate more often then not, and even the trail map itself is often wrong"
17% of negative reviews mention this issue.
"located a nearby hike that we knew would be outside of cell service - downloaded the appro"
"Trails not showing up on the Hiker+ map and forced me to login when I was out in the backcountry"
17% of negative reviews mention this issue.
"Probably the worst trail app I've used. Navigating is clunky and non intuitive"
"It's very clunky to use"
13% of negative reviews mention this issue.
"I tried to get a refund and received no response"
"I reached out to support requesting a refund. I had to reach several times because they only respond once and go silent afterwa"
13% of negative reviews mention this issue.
"App had a hard time locating me in Virginia and kept searching for hikes in Ireland"
"Why does it keep "searching" in Ireland and France? I have only looked in Wisconsin"
Design and usability issues driving negative reviews.
Users find the app difficult to navigate with cluttered interface, lack of back buttons, and counterintuitive controls that lead to accidental clicks
"Navigating is clunky and non intuitive"
App struggles to correctly identify user location, defaulting to wrong countries and failing to show nearby trails
"App had a hard time locating me in Virginia and kept searching for hikes in Ireland"
App requires login even in backcountry settings where connectivity is unavailable, defeating the purpose of offline hiking apps
"Trails not showing up on the Hiker+ map and forced me to login when I was out in the backcountry"
Users lose recorded hikes due to sync failures, with no reliable recovery mechanism
"The app did not sync and save my recorded hike. Contacted customer service and they suggested a possible fix which I tried and it did not work"
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