Features Users Want Most in Messaging Apps

Based on 298 real App Store reviews, here's exactly what users wish Messaging apps would build.

5
Missing Features
5
Build Recs
85/100
Opportunity

Most-Requested Missing Features

Features users are literally asking for in their reviews, ranked by demand.

#1: Stronger spam and privacy controls

High Demand
""Please add a option that removes the ability for someone to add you to groups""
""Stop adding users to unsolicited group chats!""

#2: Cross-platform chat backup and transfer

Medium Demand
""You lose all chats moving to iOS from Android""
""Can not restore my backup data""

#3: Improved account verification options

High Demand
""Maybe add an option to receive a text message?""
""No message or phone call to activate account""

#4: Better customer support system

Medium Demand
""I’ve been trying to activate my Viber account and never received an SMS or call""
""Customer service will NOT help""

#5: Enhanced call quality features

Medium Demand
""Quality of video send by iphone is rubish""
""The call quality is quite poor""

Build Recommendations

Prioritized actions based on user demand and market opportunity.

Implement robust spam and privacy controls to prevent unsolicited group additions

Enhance the account activation process with multiple verification methods

Improve app stability to prevent crashes and data loss

Upgrade customer support systems for faster and more effective responses

Develop cross-platform chat backup and restoration features

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