Top Problems With Meal Kit Apps in 2026

46% of negative reviews mention this issue.

"Customer support is a joke. Box hasn’t arrived still charged and customer support does not return calls."

"Terrible customer service. Tried to cancel subscription, because we no longer needed the service. I clicked deactivate and was taken to a screen that by all accounts told me my subscription was cancelled."

43% of negative reviews mention this issue.

"I quit my subscription to Home Chef because every delivery had either wrong or missing ingredients."

"My delivery should be arrived on Monday 16 Feb, now its 20 Feb and when I decided to cancel it they told me that I’m not able to cancel it until I pay for the next week meals."

33% of negative reviews mention this issue.

"App Crashes - Restrictively designed. The app crashes any time you try to skip one week."

"App is broken. The Home Screen Deliveries tab is frozen with this new app update."

30% of negative reviews mention this issue.

"Impossible to cancel. I have gone through many different people and I’m still getting charged for boxes and sent a shipment."

"Scam/Fraud! Impossible to Cancel. I have screenshots from where I canceled the day I signed up."

28% of negative reviews mention this issue.

"The meals are way too expensive. They try offering some deals but even with the deals, meals are $12/serving."

"Meal arrived opened, gave me a $3 credit. I think the portion sizes are a bit small, it’s enough for me and a child but not enough for 2 adults."

25% of negative reviews mention this issue.

"The food is great but this app doesn’t work. Portions keep getting smaller, missing ingredients, thinking about switching companies."

"The meals are delicious but the portions are very small and some of the meals were delivered and within 3 days the vegetables had gone bad."

Confusing navigation and menu selection process

Difficulty in managing and canceling subscriptions

Frequent app crashes and freezing

Inability to manage meal selections efficiently