We analyzed 30 negative reviews from the top 5 Cross Stitch Assistant apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
20% of negative reviews mention this issue.
"With the new updated the 40+ pictures i had completed are all reset. I have to do all of them all over again! Hours of work gone!"
"Progress keeps resetting on all of the images I try to do"
27% of negative reviews mention this issue.
"The biggest problem that I have is program is not being able to move throughout the cross stitch in a fluid motion. It is very aggravating when I move to work on an area it throws me to another part of the picture."
"In the previous version you could click on the letter you were working on and it would move for you. Now trying to move with 2 fingers to 'find' letters not completed causes mistakes all the time"
17% of negative reviews mention this issue.
"This is a good game and I would have given it more stars except I wish they would make it so when you move the board it doesn't keep changing size!!I try to be careful but there's gotta be a way so it doesn't keep changing."
"I issue I have is trying to adjust or move the pattern and end up touching other color squares. They become blocked and then have to pay to unlock them. I shouldn't be penalized for touching other color squares when moving the pattern around."
17% of negative reviews mention this issue.
"I bought two packs of pictures. I hadn't nearly finished the pictures, and now I don't have them anymore?? It wants me to rebuy them??"
"The new update erased all prior purchases and photos!"
13% of negative reviews mention this issue.
"It would be nice to earn more coins once the free ones are done there is nothing to do you don't have enough coins"
"The free puzzles are fun but not enough points given. I won't purchase puzzles so I'll likely delete this app."
10% of negative reviews mention this issue.
"It has been almost a year with no new cross stitch patterns! At least I still have plenty to do."
"Fun game, but I haven't seen a new picture in over a year."
Design and usability issues driving negative reviews.
Forcing two-finger navigation on a detailed grid causes constant accidental zooms, misclicks, and blocked squares. Users want simple one-finger drag without zoom sensitivity.
"I try to be careful but there's gotta be a way so it doesn't keep changing size"
When selecting a new color, the canvas auto-jumps to an arbitrary location, forcing users to manually navigate back to their working area.
"I hate it when it jumps around when I select a new color. So much so, I am done with the app unless you fix it."
Accidental taps while panning lock squares and require payment to unlock, punishing users for UI navigation failures rather than intentional mistakes.
"I shouldn't be penalized for touching other color squares when moving the pattern around."
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