We analyzed 699 negative reviews from the top 5 Document Scanner apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
58% of negative reviews mention this issue.
""Tricks into signing up then won’t let you cancel""
""I got charged for the subscription which I thought I cancelled and didn’t use""
45% of negative reviews mention this issue.
""Free version has frequent pop-up advertisements""
""I’m not paying $12 to scan 1 sheet""
21% of negative reviews mention this issue.
""They used to be leaders in the industry, then they got greedy.""
""The app was so easy. I could scan, add to files, email, whatever. Now from my phone I have to sign in on a computer.""
18% of negative reviews mention this issue.
""No visible way to contact support""
""Reached out several times, which was a challenge in itself as they offer limited avenues for contact.""
12% of negative reviews mention this issue.
""App forces you to use their cloud to save PDF scans and there is no opt-out.""
""All scans are sent to the adobe cloud which for me is a big compliance issue.""
13% of negative reviews mention this issue.
""Not able to download a PDF""
""Unable to cancel free trial""
Design and usability issues driving negative reviews.
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