We analyzed 25 negative reviews from the top 5 Kimchi Tracker apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
52% of negative reviews mention this issue.
"So basically this company conspired with another to tell me that the non-existent package/product that was sold to me to steal my money had arrived. They lied."
"This app is used to scam people that purchase clothing they are lead to believe from a brand name store in the USA. Then it's actually out of Hong Kong and they say the package is delivered, but it's not."
44% of negative reviews mention this issue.
"I have ordered at least 7 online shopping sites that I've ordered from 2 months ago and your app states 'have been delivered' but I have YET to receive ANYTHING from them."
"This app is a fraud. it consistently states that packages were delivered that are not being delivered. There has been no explanation."
16% of negative reviews mention this issue.
"Put in my email. Click on forgot password, it sends me a code, I copy and paste it and it says invalid code, so now I have no way to check on the status of my order."
"This app seems very suspect because it requires you to login, but never sends you an authentication code to proceed."
12% of negative reviews mention this issue.
"I connected my eBay account and it kept bringing up old, delivered packages, yet the new ones that are currently in shipment right now were nowhere to be found."
"Well this app does not update often and I've had multiple packages delivered when the app is showing it somewhere else."
12% of negative reviews mention this issue.
"Partway through entering the tracking number this app shifts to a carrier search so you can never get the tracking number entered."
"I got a tracking number from tangem and the number doesn't bring up anything when I search in the app."
8% of negative reviews mention this issue.
"The map was ok but now it needs more work it's so very off on package location & doesn't notify you."
Design and usability issues driving negative reviews.
Users can't understand if the app is for shipping or tracking, basic search is unclear
"The app is very confusing. I got a tracking number from tangem and the number doesn't bring up anything when I search in the app. I'm not even sure if I'm searching right. I can't tell if the app is for shipping or tracking. It's not clear at all."
App requests email access without clear justification, raising privacy concerns
"I haven't used the app but when i downloaded it, it want to be able to access my email messages. For what?"
Interface shifts or blocks users from completing tracking number entry
"Partway through entering the tracking number this app shifts to a carrier search so you can never get the tracking number entered."
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