We analyzed 1,092 negative reviews from the top 5 Hotel Booking apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
48% of negative reviews mention this issue.
"You cannot speak to anyone on the phone to help with this booking. Absolutely terrible (Expedia: Hotels, Flights, Cars)"
"It is damn near impossible to talk or chat directly with someone. Have to break a code every time. (Expedia: Hotels, Flights, Cars)"
35% of negative reviews mention this issue.
"Be careful using this site to book your hotel stays. They don’t do a good job at disclosing all the fees. (Booking.com: Hotels & Travel)"
"They charge you multiple times for a room I didn’t stay in because There were bed bugs. (Priceline - Hotel, Car, Flight)"
27% of negative reviews mention this issue.
"I made reservations through Expedia for a nonrefundable rate. When we got to the hotel they did not have a reservation for us. (Expedia: Hotels, Flights, Cars)"
"My reservation was cancelled a few hours before I was set to arrive. (Booking.com: Hotels & Travel)"
22% of negative reviews mention this issue.
"App is so slow or often won’t even respond, on Wi-Fi or on cell signal. Absolutely useless! (Expedia: Hotels, Flights, Cars)"
"App doesn’t load just stays blank used to be my go to app for reservations (Hotels.com: Book hotels & more)"
21% of negative reviews mention this issue.
"They refused to give me my money back. I am almost at the top level with Priceline and they totally screwed me over. (Priceline - Hotel, Car, Flight)"
"I cancelled within the appropriate timeframe. (Hotels.com: Book hotels & more)"
18% of negative reviews mention this issue.
"The app deceives you and when you book they tell you sorry no refunds. (Priceline - Hotel, Car, Flight)"
"Misleading “Fully Refundable” Booking. (Expedia: Hotels, Flights, Cars)"
Design and usability issues driving negative reviews.
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