We analyzed 106 negative reviews from the top 5 Freezer Chart apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
28% of negative reviews mention this issue.
"I spent a fair amount of time creating an inventory, only to have the app unexpectedly crash and lose all of the data."
"We spent hours scanning and organizing our inventory. The app worked great for a couple months until about a month ago."
25% of negative reviews mention this issue.
"I scanned 20 items in my pantry before I found a single item that was in the barcode data base."
"The scanner does not work. I also have tried adding food multiple times and it won't add to the list."
18% of negative reviews mention this issue.
"It now doesn't let me log in! When I try a password reset the app gets stuck and never sends a reset password email."
"Impossible to get ahold of anyone. Locked out of my account and PW reset doesn't work, paid for the PRO feature and can't use it."
22% of negative reviews mention this issue.
"Every time I scan an item the app displays the expiration date as today's date."
"When scanning barcodes, expiration dates are never correct (almost everything defaults to expiring today)."
20% of negative reviews mention this issue.
"support left us high and dry, so that gets them one star."
"Have sent 3 emails and waited a month, still no response."
15% of negative reviews mention this issue.
"I bought the pro to help with notifications but I've noticed that the app will not actually communicate correctly with my phone's notification system."
"Notifications aren't available in the free version so I paid for the full version... Nothing. Without notifications, this app is worthless to me."
Design and usability issues driving negative reviews.
Manual entry process is cumbersome with unintuitive defaults and repetitive data entry requirements
"Adding food to the inventory is extremely clunky and time-consuming."
App frequently gets stuck during common operations like editing items or logging in
"The app hangs when editing an item in the shopping list. It shows 'updating' text with a spinning wheel and stops working."
Users can't adequately test the app before purchasing due to severe restrictions (15 items only)
"This app says it's free, but it is basically nonfunctional."
Interface inconsistencies and unclear navigation make basic tasks difficult
"I would no longer consider this a minimalist app. I should not need to watch a 4 minute video to understand how to delete an item."
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