We analyzed 585 negative reviews from the top 5 Fan Platform apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
53% of negative reviews mention this issue.
"The UI was difficult to use before and has become significantly less usable within the last year."
"This app can barely handle basic video/audio functions like pause, hide screen to continue listening."
47% of negative reviews mention this issue.
"App just freezes/hangs since the latest update."
"App keeps crashing, please fix it soon."
29% of negative reviews mention this issue.
"Terrible customer service and high fees."
"I’ve been trying to cancel my membership for 3 months and they still continue to take money."
36% of negative reviews mention this issue.
"I’m tired of being harassed for my coin."
"Why am I not seeing just the pages I’m subscribed to anymore?"
25% of negative reviews mention this issue.
"I bought a membership and then it asked me to log into my account but when I logged in it didn’t give me access."
"I tried to cancel my membership for the past week, but it wouldn’t allow me."
31% of negative reviews mention this issue.
"Videos keep stopping. Not buffering. Rewind and happens at exact same place."
"App keeps freezing just stopped working I tried everything nothing works."
Design and usability issues driving negative reviews.
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