We analyzed 832 negative reviews from the top 5 Allergy apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
38% of negative reviews mention this issue.
"I canceled my subscription before the $60 charge per year was made and now it keeps charging me even though I canceled the subscription."
"I got charged $60 even though I had a free account, I even checked my account before I was charged and there was no way to 'cancel'."
31% of negative reviews mention this issue.
"There is no easy way to contact any kind of customer service."
"Tried contacting customer service and was told my subscription was still active…. What a scam!!!"
27% of negative reviews mention this issue.
"It’s just on a forever loading screen. Wack. Will have to find another app."
"App stopped working, just spins and doesn’t update."
22% of negative reviews mention this issue.
"The app never asked for my card info or for an upgrade to premium or warned me about a trial period that I would be charged after."
"Was looking up a restaurant and it was blurred out, offering a 7 day trial then $60 annual subscription."
18% of negative reviews mention this issue.
"Items that have a Certified Gluten Free label having a yellow tag in Fig, and items known to contain gluten having a green tag."
"Multiple things I have scanned and the app says it contains gluten! Yet on the product I am scanning it says gluten free right on it!"
15% of negative reviews mention this issue.
"Constantly bombarding me with a pop-up ad for your own paid services."
"0 stars. If you click on anything you get stuck watching a 20 second full screen ad."
Design and usability issues driving negative reviews.
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