We analyzed 389 negative reviews from the top 5 Therapy apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
52% of negative reviews mention this issue.
""I despise apps that advertise to be free, get your email address, and then show you your payment options on the very next screen!""
""Made me feel great pouring my heart out into those questions only to get hit with a paywall.""
37% of negative reviews mention this issue.
""On iPhone 13 mini, when the keyboard is open, the prompt is off the screen and there’s nothing you can do about it.""
""I liked this app so much I was willing to pay the full $89. It worked great and I had my mood tracker and checkin notification on so I can track this consistently. But after 3 months of use, this notification stopped working.""
28% of negative reviews mention this issue.
""Seems to repeat the same generic scripts. I need a very intelligent AI to understand my trauma.""
""Like talking to a mindless robot that just keeps asking the same things regardless of your answers.""
22% of negative reviews mention this issue.
""I have messaged Support multiple times through the app about all of these issues and no one has responded!""
""Good service, poor customer support. Even if you don’t use the service at all for the month, they will not refund the current billing period if you choose to cancel.""
18% of negative reviews mention this issue.
""Therapist? Great! Everything else about this company/system - HORRIBLE.""
""Therapists are often unresponsive, cancel last-minute, or don’t communicate effectively between sessions.""
10% of negative reviews mention this issue.
""I logged back in to only see all my entries wiped out and all features that were formerly free now put behind a paywall.""
""Regain shared my sensitive information with my ex without asking me.""
Design and usability issues driving negative reviews.
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