We analyzed 30 negative reviews from the top 5 Loan Editor apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
47% of negative reviews mention this issue.
"Unable to login since last 7 days. I have to make a payment, hope the technical team is doing something to resolve"
"Can't login to the app. Just get hanging after entering my credentials."
23% of negative reviews mention this issue.
"One of the most annoying issues with this app is that it won't stay logged in. It forces me to login every single time."
"Have to delete and download app again and again everytime when I have to login since the latest update!!"
33% of negative reviews mention this issue.
"App is not showing any correct details regarding my loan, instead it's showing "you don't have any loans yet". Couldn't pay the monthly due balance, payment option is showing as "All Paid Up!!""
"The app makes it difficult to find remaining loan balance, which, to me, is its main reason for existing."
20% of negative reviews mention this issue.
"Been just showing a White screen for about two weeks now. Used to work fine before"
"The app stopped working after the latest update. It hangs with white screen."
17% of negative reviews mention this issue.
"Every time I log in, one more feature disappears. I thought this was a cool app on day one. Day2, repayment calculator disappears, Day 3, setting up récurrent payments disappears. Day 4, error on home page."
"The developers completely messed up the latest update and you cannot access loan statements anymore (even though the option is supposed to be there)."
13% of negative reviews mention this issue.
"Loans disbursed at 4% and then hiked to 14% rate. If you want to pay more money they charge you on that too. Every transaction is priced."
"They charge you double when settling the amount."
Design and usability issues driving negative reviews.
Users must re-authenticate every time they open the app, creating friction for routine loan monitoring and payments
"One of the most annoying issues with this app is that it won't stay logged in. It forces me to login every single time."
Loan balance—the most important metric for borrowers—is hidden or requires excessive navigation to find
"The app makes it difficult to find remaining loan balance, which, to me, is its main reason for existing."
8-day delay in payment receipts causes payment status confusion and unclear due dates
"Payments have been made but the amount due is not updating to reflect this. Loan status is incorrect. Look at changing the payment due dates to account for the 8day delay in payment receipts - this creates confusion for the payer."
Borrowers report dramatic decline in customer service access after loan origination, with no support for app issues
"I'm really disappointed with Prodigy Finance's customer service. It was easy to talk to someone before I became a borrower, but once I got the loan, it became nearly impossible to reach a real person."
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