We analyzed 971 negative reviews from the top 5 Coffee Ordering apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
54% of negative reviews mention this issue.
"The new rewards system is actually a joke and I will not be buying anything from Starbucks until it changes back."
"The new rewards program is a money grab and a joke to customers that have been loyal over the years."
31% of negative reviews mention this issue.
"App is terrible and does not allow you to make your drink the way that you would like it."
"App not working: App been down for weeks."
28% of negative reviews mention this issue.
"The app doesn’t work because the payment system doesn’t work."
"App just stole my 600 points when I tried to redeem for a coffee."
23% of negative reviews mention this issue.
"This app is terrible and does not allow you to make your drink the way that you would like it."
"Please add an option to select the amount of cream you would like."
19% of negative reviews mention this issue.
"Impossible to get a refund! I accidentally placed an order today, and have found it impossible to get a refund."
"App doesn’t allow you to report issues with the orders and makes you email and wait 3-4 days for a response/refund."
17% of negative reviews mention this issue.
"App lets you order items that aren’t available in the store."
"Why confirm an order if the item can’t be provided? The app needs to link with local store inventory."
Design and usability issues driving negative reviews.
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