We analyzed 1,387 negative reviews from the top 5 Car Buying apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
57% of negative reviews mention this issue.
"The app keeps crashing and it refuses to let me message private sellers directly."
"App constantly crashes and goes from 1000+ results to 394 results when looking just a few scrolls in."
34% of negative reviews mention this issue.
"Why would you remove advanced settings for things like mileage, colors, features and replace it with an AI search bar?"
"Bring back the finance calculator!!!"
43% of negative reviews mention this issue.
"New layout makes the app practically unusable. Very frustrating."
"Navigation got noticeably more confusing. And it crashes and stops responding to touch."
29% of negative reviews mention this issue.
"Customer support feels scripted and unable to actually resolve issues."
"I never heard from customer service, and they do not respond to emails."
26% of negative reviews mention this issue.
"The price was 30% more than the listed sale price."
"Dealers use all sorts of tricks to make deals look good."
22% of negative reviews mention this issue.
"Ads keep opening my browser, not even relevant to cars/trucks."
"App has become functionally unusable. Constant push notifications trying to bait me back."
Design and usability issues driving negative reviews.
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