What Users Really Think About Zomato: Food Delivery & Dining

App usability issues and lack of support

"App is hard to use"

"No customer service"

I order food and my food was delivered 2 hours later, driver picked up the order and went to drop other orders, I try to contact support they didn’t help

Pathetic customer service on food orders . Actually zero customer service that they are hard to reach and only bot responses and no resolution even for mistakes at their end

u guys r not banks or some high secure app to enforce this bloody rule of blocking all VPN

Zomato’s people don’t know you to read English. So they go to a wrong location and report customer gave wrong address. If u write Main Rd, between Street # 3 & 4. There drivers are not given training they start looking for street number 34. Also since there is an issue going on between Jio and Air...

The button for delivery or dine in is easily missed! We could not place an order and none of us noticed the transparent slider!

Fix the United State opt

there should be an option to make the delivery person bring change

I Ordered a cake for my nephew, entered the correct address and selected VIP delivery for which they claim to use some selective delivery partners. The guy never reached the address provided and was some 12-14km away saying that the location did not get updated as per the address on the app. Never h...