What Users Really Think About Petco: The Pet Parents Partner

Hidden fees and poor inventory management.

"Shipping charge is ridiculous. Hidden until checkout."

"Items show as available but are out of stock at checkout."

You get spammed with insurance and other lame offers/ads during checkout.

I dint authorize a tip.

The site is a bit slowww

Vital care rewards expire, have to be loaded manually and do not always apply. Subscription is forced on you for a year. Very underhanded “reward” structure.

I love Petco and this app is set up well in terms of easily maneuvering between services and shopping online - but the app often glitches out or freezes up specifically when I attempt to checkout or confirm a grooming/vet service. I’ve already ensured that my app is up to date version wise, so it se...

Updating address is next to impossible. Have to update it in multiple locations and hope that it actually takes.

But the online order for prescription vet food is quirky. I need to call to place orders online, even though they have the info

what a complete violation! presents payment screen with cost breakdown then reveals shipping fees added after payment goes through