We analyzed 320 negative reviews of PayByPhone Parking from the App Store. Here's what users are saying.
Forces hourly payments with manual extension instead of allowing users to pay for desired duration upfront
"After downloaded I was only given the option of paying for one hour of parking at a time. So I paid for it. When my time was close to expiring I tried to use the 'extend' option that is"
The app often takes forever to open, it’s a hassle when you’re in a rush!
The app works well enough to pay and extend parking, but the quality of the location data is poor. Multiple instances of standing at the location of a zone but the search for nearby zones failing. Entering the zone's code shows distance to the zone as >3miles despite me standing at it. I have tried ...
Like the app, but need to update. If my license plate does not have (E) at end, the option to park in a location should not allow me the amount of time only for (E) vehicles. I got a ticket because we selected 2hrs, but the location only offered 1hr for non (E) vehicles. There is a notification/aler...
The app constantly logs out. I have to login almost everytime I use it. So frustrating.
This app jammed me up. Went to pay for parking and the app decided that was a good time to update. Took forever. Had to pay by machine instead as the update never finished. Not convenient at all
Quit charging sms fees and simply push notifications. Who pays for sms messages today? Or make it optional.
App signs me out every other time I use it. Doesn’t save information which wastes time. Fix it
Customer service doesn’t try to help with a situation with a parking ban, and will not help extend the session by one day. Hope me and my car will survive the night
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