We analyzed 393 negative reviews of Electrify America from the App Store. Here's what users are saying.
Frequent app crashes and unreliable station data.
"App won't even start when I need it most."
"Shows stations are available but they're down."
Displayed one price, charged another. When contacted customer support they were so incontestable they did even understand what rates are. After 5 min of trying to explain rates vs total amount charged I asked to speak to a supervisor and they disconnected. It did not update me to progress had to con...
Used to be flawless. Now it doesn’t work anymore
I visit electrify America every few months. The app never works right. It is supposed to allow plug and start. So this time i had to use a credit card. Then the credit card readers don’t work on most stations? How many years or decades will it take to get this right
I am currently stranded at a charging station while traveling. The app will not take my new credit, I have been told I would have to wait days for my issue to be resolved. I don’t understand why they couldn’t add my card to my account . I am a female traveling alone . I have been here since 8am and ...
App constantly signs me out, and this is the fifth time I’ve been unable to charge as the app will not let me select a charging plan even though I still have a remaining balance on my account.
App has stopped working, lost my membership plan and unable to add any of them back. Utter rubbish, chargers are nice but now will use other networks/app as these chargers are too expensive without membership plan. Now it looks like it’s billed me a month of subscription without ever telling me in ...
Can't find the charger I'm literally sitting at charging. App won't let me upgrade membership anymore, my account has 0 of my information yet signed in....? No history no favorites and no adding $ to electrify America wallet pass. WTH....? I guess when it works it's 3-4 stars but now it's barely f...
- Coming soon locations no longer show on the map, even after toggling off and on, and setting min power to 0 - Consider allowing users to upload photos of damaged equipment or burned out screens so you can send a tech with proper equipment
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