We analyzed 1,331 negative reviews from the top 5 Smart Home apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
48% of negative reviews mention this issue.
"App never stays connected to my refrigerator or let you submit a review (Home Connect (America))"
"Devices frequently drop from the internet (enbrighten)"
37% of negative reviews mention this issue.
"Confusing to use. And why do I need an app just to set a delayed start on my dishwasher? (Home Connect (America))"
"Illogical, unintuitive. This app is so clumsy and unintuitive. (Home Connect (America))"
43% of negative reviews mention this issue.
"Why should I have to use an app to run my dishwasher? (Home Connect (America))"
"No way to use delayed start except through the app. Should be default option (Home Connect (America))"
29% of negative reviews mention this issue.
"App crashes and connection problems. Can’t get past selecting the appliance (Home Connect (America))"
"App is constantly out of sync with the AC showing it is on/off when it is the opposite (DREO)"
24% of negative reviews mention this issue.
"Person was impatient and confused me at times. I’d have to ask her over and over about the instructions she was giving me. (enbrighten)"
"Support does not answer questions and Smartthings is now removed from IFTT. (IFTTT - Automate work and home)"
15% of negative reviews mention this issue.
"I’m never going to buy another appliance that uses this kind of spyware. (Home Connect (America))"
"Data Privacy Red Flags (DREO)"
Design and usability issues driving negative reviews.
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