We analyzed 23 negative reviews from the top 5 Skincare apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
74% of negative reviews mention this issue.
"99% of features are behind a paywall"
"I didn't want to pay so I wasn't able to get most of the things on this app"
35% of negative reviews mention this issue.
"I set my ingredient preferences, yet still nearly ALL recommended routine products score poorly on Yuka"
"they are literally saying my holy grail products aren't good for me"
30% of negative reviews mention this issue.
"I feel like this app could add more products"
"the app is missing major product lines, three out of the four lines I use"
26% of negative reviews mention this issue.
"While using the app, I will get continuous pop ups to become a subscriber. Every time I"
"it CONSTANTLY prompts you to donate, which I find annoying after declining 80+ times"
13% of negative reviews mention this issue.
"I said I didn't have black heads, I struggled with acne, and I had good skin elasticity. But when it gave me the results it said the exact opposite!"
"I literally said I'm that app that I'm 12 years old but then it recommend retinol for me"
13% of negative reviews mention this issue.
"i have 2 products that have been pending verification for a year and support does not answer"
"App Support doesn't work? Most apps let you send the developer a message"
Design and usability issues driving negative reviews.
Users report the interface is unintuitive, navigation is difficult, and the app doesn't save user progress through setup flows
"They really changed with the format and the UI layout is a little confusing"
Critical bugs prevent users from completing onboarding and using basic features
"Great Idea but some bugs… the 'finish quiz' button wont work so I cant enter the app lol"
When products are missing from the database, adding them individually is tedious and time-consuming
"Adding each of these products individua"
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