We analyzed 34 negative reviews from the top 5 Compass apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
35% of negative reviews mention this issue.
"App use to work and now randomly just doesn't open, I have the latest version of my phone and the app, I've restarted the app several times, deleted it, redownload, and even reset my phone but still nothing, just black loading screen that won't ever"
"Cannot get past the spinning compass logo"
32% of negative reviews mention this issue.
"This app actively tries to get you fired, clock in/out feature barely works. Half the time when I go to check my schedule it just shows up blank."
"The time clock option does NOT update, so when you try to clock in, the app denies the entry and tells me that I am past quitting time and therefore need manager approval."
29% of negative reviews mention this issue.
"I get logged out of the app almost every other day. My Face ID is connected to the app and I still have to log back in."
"This app is absolutely horrible. Constantly logging you out. Always glitching. I have had to constantly reset my password."
21% of negative reviews mention this issue.
"Y'all need to really fix this app. Get your IT folks or whoever on it ASAP! My hours disappear like they were there few weeks ago now I can't see anything."
"I'm using this for work and it's inconvenient that I have to log in every time. The hours do not update either."
18% of negative reviews mention this issue.
"This app freezes constantly and the only way to unfreeze is deleting it."
"This app is as bad as field service. Slow, laggy, take forever to load, glitchy, under develop, never gets better."
15% of negative reviews mention this issue.
"Why does every update make the app work worse and worse I'm so tired of opening and reopening and signing on and signing out 100 times a day"
"Ever since the update, I can't even sign in."
Design and usability issues driving negative reviews.
Workers cannot clock in/out even when standing directly in front of the time clock due to faulty location verification
"I've deleted and redownloaded the app a few times but I still receive the 'out of range' notification regardless of whether I am on site or in front of the time clock. It's honestly very degrading as an employee"
Interface elements render in ways that prevent users from accessing core features like schedules and time tracking
"Every time I log in I always see a hamburger icon in the middle of the screen and I can't see anything else on the app like my work schedule, clock ins, ect"
Authentication flow gets stuck in redirect cycles preventing access to the app
"As soon as I login it glitches, it goes to the compass login site and goes back-and-forth. It doesn't ever let me login. It's been doing that for three days I've deleted the app. I've added the app."
Users receive shift notifications at inappropriate times even with notifications disabled
"Glitchy. My team gets notifications about our shifts starting in the middle of the night even though our notifications are turned off anyway."
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