Features Users Want Most in Remote Work Log Apps

"Unless I'm blind I didn't see any option to right click or drag options, which other free apps have such functions."

"It's got the best UI of all the RDP apps I have tried, really excels there. Need pro version for right click but can't justify it when Pocket Cloud has it for for free."

"The average person knows nothing about setting ports in routers. I did find another App that does the same as this one and worked like a charm the first time. The program took care o"

"I should not have to do anything further to try to connect if I have to do more to connect its to much of a bother and I will move along to find something more simple"

"Win8 is very dependent on special keys and mouseings. You can start it, but one in something, you can't exit, go to 'metro' or get charms. No windows key, no start. No mouse hover, no charms."

"The bluetooth keyboard in the new version does not allow for the Enter key or any of the function keys."

"This application is exactly what I need, but when I try and launch a RDP session from the server I just connected to, the caps key no longer works."

"Doesn't support Network Level Authentication, which means that it won't work with a Windows 7 computer by default."

"the previous version worked perfectly. This upgrade reports an error that the remote PC require NLA and instructions for changing."

Build zero-configuration remote desktop with automatic NAT traversal

18% of complaints center on inability to connect outside local network. Users explicitly state competitors that 'work the first time' and 'take care of' configuration win. Eliminating port forwarding removes the #1 barrier for non-technical users.

Include full mouse functionality (right-click, drag) in free tier with transparent pricing

Users abandon apps that paywall basic functionality competitors offer free. 'Pocket Cloud has it for free' drives churn. Monetize through premium features (security, speed, collaboration) rather than core UX.

Create guided setup wizard with network diagnostics

Documentation assumes expert knowledge, leaving users unable to troubleshoot. 'No indication as to wha[t went wrong]' shows need for proactive error diagnosis and step-by-step guidance that tests connectivity at each stage.

Implement intelligent Windows version detection with automatic compatibility

11% of complaints involve Windows Server/7/8 compatibility issues. Auto-detecting NLA requirements, offering guided security adjustments, and supporting Windows 8 special keys would eliminate major technical barriers.

Optimize performance with automatic wallpaper disable and dual-monitor handling

Users note competitors 'just use a blue desktop background' for speed. Proper dual-monitor support is explicitly called out as a previous strength that broke. These are table-stakes features that drive immediate uninstalls when missing.