We analyzed 40 negative reviews from the top 5 Mixed Reality Guide apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
35% of negative reviews mention this issue.
"Every time I opened this app on my ipad (9th generation) it shuts down after being on the app for like 30 seconds. This is ridiculous"
"Was not force closing and freezing all this time, until yesterday. Now today, the day of my brother's performance in spatial, the app decided to freeze and glitch."
30% of negative reviews mention this issue.
"I just downloaded this app on my oculus quest 2 TODAY and there's literally no option to customize or create an avatar."
"I've been trying to edit my avatar all day and it doesn't work"
28% of negative reviews mention this issue.
"Very difficult to navigate on IPhone around in any space. If you get stuck in a corner, or any object covers you, you can't relocate yourself and must leave space to restart"
"Navigation is a nightmare, everything is glitchy and buggy. There's intense lag and rubberbanding"
20% of negative reviews mention this issue.
"Many features I can access via computer can't be accessed on phone app. Phone app regularly crashes after few seconds. Phone app is useless."
"At least, on the iPhone 11, the user can't walk nor toggle from first person as suggested in the tutorials."
10% of negative reviews mention this issue.
"The sound was a little muscled and at times sounded like a chipmunk."
"To much static when ppl are talking and a lil glitchy"
8% of negative reviews mention this issue.
"No option to cancel a subscription. I've been trying to cancel for months and they just keep charging your credit card. Horrible customer service."
"I've sent in several requests for help via email"
Design and usability issues driving negative reviews.
Movement controls are counterintuitive with inverted defaults and inconsistent panning behavior between horizontal and vertical axes, making navigation frustrating
"This app generally works OK but needs some work. For one thing that the movement is counterintuitive being defaulted to inverted."
Critical onboarding failure where users cannot complete signup process on mobile
"Just downloaded the app and installed it on iPhone 12 Pro. Created an account using Apple and during the final steps "create account" button crashes the app."
App becomes progressively slower and more unstable, requiring frequent restarts
"Terrible user experience- app is clunky and slow , if you wait ten minutes for it to load"
No teleport or reset position feature when avatar gets stuck in geometry, forcing users to restart entire session
"Very difficult to navigate on IPhone around in any space. If you get stuck in a corner, or any object covers you, you can't relocate yourself and must leave space to restart and go back into the space"
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