We analyzed 738 negative reviews from the top 5 Invoice apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
62% of negative reviews mention this issue.
"There is no customer service. You can spend hours trying to do the chat bot but get nowhere."
"Customer service is absolutely zero help during the process."
48% of negative reviews mention this issue.
"They keep raising their prices every few months and forcing customers to upgrade."
"I'm being charged $10.79 every WEEK for months without noticing."
39% of negative reviews mention this issue.
"My account was deactivated and deleted with no explanation or violations."
"They just closed my account for no reason and now I have 35+ invoices out."
27% of negative reviews mention this issue.
"App crashes and erases work, very frustrating."
"I've lost all my estimates and invoices because of a software update."
23% of negative reviews mention this issue.
"I was charged for the full annual subscription with no warning that the trial would be voided."
"They promised a free trial but immediately charged $179.99."
20% of negative reviews mention this issue.
"Transaction fees are way too high, almost 10% on every transaction."
"They charge huge fees to get your money, not worth it for small businesses."
Design and usability issues driving negative reviews.
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