Top Problems With Goal Scanner Apps in 2026

We analyzed 24 negative reviews from the top 5 Goal Scanner apps on the App Store. Here's what users hate most.

24
Reviews Analyzed
10
Issues Found
92/100
Opportunity Score

Top User Complaints

Ranked by frequency — how often each complaint appears in negative reviews.

#1: False fake ID detection on legitimate IDs

High Severity

75% of negative reviews mention this issue.

"Scanned State IDs numerous times and it said "cannot scan (possibly fake)". Have tried multiple IDs, it's the same thing every time."
"States real ID's are fake and fake ID's are real. Completely useless"

#2: App fails to scan barcodes at all

High Severity

42% of negative reviews mention this issue.

"I'm doing exactly what I'm being told to do is to scan the bar code on the back of the id and doesn't do anything."
"This does not work. I have tried twice. My ID and one other person. It wouldn't scan at all."

#3: Camera focus issues preventing scanning

High Severity

17% of negative reviews mention this issue.

"I could not get this to work on the 13 pro. The camera just won't focus."
"Slow to scan barcodes. Gives inaccurate and inconsistent results."

#4: Pricing/upgrade issues and confusion

Medium Severity

21% of negative reviews mention this issue.

"Tried to upgrade for $19.99 but charged me $29.99. Cancelled after a day"
"Good product except for see upgrade still after buying the full for 20 dollars."

#5: Minimal data extraction

Low Severity

8% of negative reviews mention this issue.

"No data. Just a name and age. Big deal."

#6: Non-existent customer service

Medium Severity

4% of negative reviews mention this issue.

"Never worked and zero customer service"

UX Pain Points

Design and usability issues driving negative reviews.

Complete core functionality failure

App cannot perform its primary function of scanning and verifying IDs, with consistent failures across devices and ID types

"I downloaded the the app and doesn't even do the one purpose it's supposed to do…. SCAN."

Inconsistent and contradictory results

App provides random and unreliable results, flagging real IDs as fake and vice versa

"States real ID's are fake and fake ID's are real. Completely useless"

Poor onboarding and immediate failure

Users experience failure immediately after installation with no successful first scan

"No scan- tried sfter install-"

Persistent upgrade prompts after purchase

Users continue seeing upgrade messages even after paying for full version

"Good product except for see upgrade still after buying the full for 20 dollars."

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