We analyzed 1,441 negative reviews from the top 5 Crypto Wallet apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
43% of negative reviews mention this issue.
"Worst customer service ever. They have scammed me out of 1,200 dollars and their customer service won’t help me withdraw money."
"There’s no way to talk to a person no way to get around the issue and have been dealing with this now for a couple of years."
34% of negative reviews mention this issue.
"They don’t tell you this but you buy a coin at a price and they have the right to charge you what they want for it."
"Terrible Fees. Why would you charge $10 to withdraw to an external wallet, just charge like 5% up to $10."
29% of negative reviews mention this issue.
"Unable to login my account. The security features have been made so difficult that a person cannot even log in to their old account."
"They deleted my account and won’t give me back my wallet. When I try and login it keeps saying that my password isn’t working."
27% of negative reviews mention this issue.
"Scam don’t use. I made an account and my account somehow got hacked and they took $500 of my investment."
"My wallet is compromised. I have recently lost $1700 and there is no way of getting it back."
26% of negative reviews mention this issue.
"Deposits take 6 days. Coinbase just sits on your money earning interest before they make it available to you."
"I made a deposit to pay my crypto.com card and it’s still pending 7 days later."
22% of negative reviews mention this issue.
"The market values are not true compared to bitrue, binace or any other crypto trader."
"WRONG PRICE SHOWING! I GOT SCREWED! FIX THE APP"
Design and usability issues driving negative reviews.
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