We analyzed 20 negative reviews from the top 5 Cross Stitch Coach apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
30% of negative reviews mention this issue.
"if you buy patterns off etsy, don't use this app. 99% of sellers don't give you the file types this app offers because svg and pdf are standard. converting them to the files this app requires is impossible"
"Nice app easy to use but it should let you add other patterns you already bought or have"
20% of negative reviews mention this issue.
"All the patterns that I bought for the past couple of years were all gone. Some of them have progress already and they all disappeared and I can't seem to recover them"
"It doesn't sync purchases"
10% of negative reviews mention this issue.
"the app won't even load without an internet connection. You can't even work on pictures you've started but not completed. All other apps like this at least let you continue working on "in progress" pics"
20% of negative reviews mention this issue.
"After the last bug fix, when you select a color/number the picture moves to the opposite side of the area I am working on"
"Loved this app at first, but now the page is jumping all over and I have to keep trying to go back to where I was"
10% of negative reviews mention this issue.
"I went to look at and download the free Easter egg pattern. It gave the option to download it but no where did it say it was charging my account. Once I get it downloaded I get a notification from my account with a receipt for $19.99 from the app!!!"
25% of negative reviews mention this issue.
"Doesn't work with Modern Folk Embroidery, Witchy Stitcher or HAED. Not one of my cross stitch charts I own will load into this app"
"Has only 2 projects, and you can not add more total scam"
Design and usability issues driving negative reviews.
When users select a color/number, the app automatically scrolls away from their working area, forcing constant manual navigation back
"After the last bug fix, when you select a color/number the picture moves to the opposite side of the area I am working on"
Finished cross stitch images render blurry, eliminating satisfaction of completion
"Love all the available pictures. However, when completed they are really blurry. As a result, I deleted the app"
Users report complete silence from support teams when reporting critical data loss issues
"I tried to contact them about my concerns but they didn't respond"
Users cannot figure out basic features like pattern creation with no guidance provided
"There is no way to create your own pattern and no help is offered"
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